11/29/2023 0 Comments 2019 buick encore sale date![]() They seemed very interested and apologetic with my horrible experience at Jeff Wyler of Colerain. I also highly encourage everyone with the same experience with this dealership and apparently Matt Mize to call Honda Corporate Customer Service and voice their concerns. I’m so disgusted with this dealership and will absolutely never ever do business here and I advise everyone else to do the same. I told Byron I understand the current market and would be fine with saying no thanks if you hadn’t lied to me to get me here. He said I’m sorry but thats the way it is. Byron then came back and I explained what had happened. He could then see I was very angry and he finally took off when he realized I was only getting more angry. He didn’t want to give me my keys like he was holding me hostage and trying to force me to do the deal. After a few choice words for everyone in the dealership to hear I had to ask and demand for my keys to my vehicle I was trading multiple times. He didn’t care and said this is the price. I said I don’t care what others are doing as I have agreed on the price already and have a email document to prove it. He then proceeded like others have mentioned to be very pushy and rude stating its part of doing business and all dealers are doing $5-20k markups on all new vehicles. I told him that this was insulting and disrespectful to blatantly lie to people to get them to the dealership. I very much proceeded to lose my cool with him. ![]() ![]() He also tried adding Nano Protection and a bunch of other small add ons that were already on the vehicle and included on the MSRP window sticker. Their “$5,000 Market Adjustment” above retail was never mentioned. Here is where we go over the deal line by line. As I had already ran the numbers on the deal and knew exactly what my payment would be. While trying to push me through the numbers quickly and get to me sign the agreement I had to stop Mr Mize. This vehicle selling price from Byron was $37,885. We were buying a 21’EX-L AWD Passport with a MSRP of $40,430. Matt Mize then showed up at the desk and tried running through the numbers so fast to hopefully confuse me and get me to sign the dotted line. I would have never let them ran a credit check if he would have told me the numbers changed from our agreement. This is where my experience took a major turn for the worse. I reluctantly agreed and provided the information. I asked multiple times for the pricing and was informed to get the most accurate numbers they needed to run a “credit check”. He kept pushing my wife and I for our personal information to “Run the numbers”. Had an appointment scheduled with Byron to sign the deal. So the wife and I loaded up early on a Saturday morning (My Birthday) and made the 250+ mile 4.5hour drive to Cincinatti. I agreed to the deal via email and text with salesman Byron. I have in email agreed upon pricing to purchase a 21’ Passport. ![]() Seems to me by reading all of the other reviews I wasn’t the first to fall victim to the bait and switch of Matt Mize. Located in Cincinnati, OH / 95 miles away from Louisville, KYīLUETOOTH HANDS FREE, REAR BACKUP CAMERA, SERVICE RECORDS AVAILABLE, PASSED OUR SAFETY INSPECTION, MP3 CAPABLE, LOCAL TRADE IN.
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